Refund policy

Due to the nature of electronics and hygiene standards  our policy is as follows:

1. Hygiene & "Change of Mind"

  • Earphones/Earbuds: For hygiene reasons, we cannot accept returns on in-ear headphones once the seal is broken or they have been used, unless they are defective.

  • Change of Mind: We do not offer refunds if you simply "don't like the sound signature" or changed your mind. Please research the model’s specs before buying.

2. Dead on Arrival (DOA) & Transit Damage

If your item does not power on or was crushed during transit:

  • Unboxing Video Required: To protect against fraudulent claims, we strictly require a continuous unboxing video (from opening the courier seal to testing the device) to process a return for damage or DOA.

  • Reporting Window: You must report any physical damage or DOA issues within 24 hours of delivery via [Insert WhatsApp/Email].

3. Testing Warranty (7-Day Window)

Since these are not original /first copy electronics, we provide a 3-Day Testing Warranty:

  • If the product develops a technical fault (e.g., one side stops working, battery won't charge) within 7 days of delivery, we will offer a Replacement (if in stock) or Full Refund.

  • This warranty does not cover: Physical damage, water damage, or using incorrect charging voltages (e.g., using a fast charger on a device that doesn't support it).

4. Return Process

  1. Contact us with your Order ID and the Unboxing/Defect Video.

  2. Once approved, we will arrange a return pickup (where available) or ask you to ship it back (shipping costs reimbursed as store credit).

  3. The item must be returned with all original accessories (charging cables, extra ear tips, etc.) provided at the time of sale.

Tips for your Customers:

Pro Tip: We recommend charge  for at least 2 hours before the first use. Avoid using high-wattage "Fast Chargers" unless specified, as they can degrade older batteries!